please dont complain to Admin all at once ... they get enough about me as it is!!!
The website is www.which.co.uk/impatientforchange and the downloadable PDF is at http://snipurl.com/1tmk3.Which? has produced a new Hospital Companion, containing essential information and questions to ask to help patients get the information they need to feel more confident in hospital. The guide has been produced as part of Which?'s Impatient for Change campaign, which calls for urgent improvement in hospital care.
I would like to claim complete credit for finding this out all by myself ... but sadly I cant ... so if you want to thank me with bottles of 12 year+ single malt ... I'll pass on the empties to the person who told me